Frequently Asked Questions

Please note that all claims are handled on case-by-case bases, and insufficient evidence may result in your claim being rejected. Please direct any questions or concerns regarding our Return Policy to info@claydemoncoeur.com

1. Pick up orders

In addition to regular shipping, we also offer the possibility to pick up your order at our Al Quoz Studio in Dubai. If you want to do so you can select "pick up at our Dubai office" at checkout. When you select this option we will email you the time options for your pick up

2. Where are we located ?

We are located in the heart of the ceramic district in Al Quoz. Our studio is situated inside of Slab Ceramic studio. You can visit us during the following hours: Tuesday to Sunday - 10 am to 8 pm

3. Are our pieces dishwasher and Microwave safe ?

They are suitable for dishwashers and microwaves. Care should be taken when stacking and washing the ceramics to prevent chipping. Avoid thermal shock from quick changes in temperature from heating and cooling

4. How long does it take to place order for a custom piece ?

It generally takes between 4 to 6 weeks for an order to be complete. However, please take note that we go through periods where we have an influx of custom orders and the lead time may increase

5. Why do each pieces look different ?

The beautiful thing about our vases is that every single piece is completely unique and different from the next. All of our pieces are handmade from start to finish, each piece goes through a very lengthy process to get it to the product you see in front of you. Therefore they may vary in size and shape

How to lodge a damaged goods claim ?

To lodge a damaged goods claim, email info@claydemoncoeur.com with the following information: Proof of Purchase OR Order Number Date of Purchase Items damaged  Supporting images of the damaged box and item